Terms and Conditions

Domestic Shipping

Flat Rate $11 shipping Australia national wide. Price including GST.

We use couriers and Australian Post as our shipping providers, should you have a preference, please specify upon checkout.

Express Post is calculated based on your location and the weight and size of your parcels and charged accordingly, please select this option for any urgent deliveries.

Please allow up to 3-5 business days for your order to be packed and dispatched.

During peak seasons, please allow up to 7 business days for your orders to be dispatched.

All parcels will be sent with ‘Authority to Leave’ unless an alternative is specified. Please note that Play Studio Store accepts no responsibility for parcels that are missing with Authority to Leave.

All Products are in stock ready to make their way to you, unless otherwise specified in the description.

Should you order a Pre Order Item, your order will be sent all together, should you require a second delivery, please contact us so that can be arranged. Shipping Fees will apply or place separate orders to avoid any disappointment!

International Shipping

We are able to ship anywhere around the world but please respect that international shipping is EXPENSIVE! We only charge what the postal service charges us.

Shipping is automatically calculated at checkout, if you have any problems or questions please don’t hesitate to contact us!

Standard Post is fully trackable and delivery is usually within 10-14 business days (location dependent)

Express Post (International) Parcels usually arrive within 5 business days.

Please note border restrictions can impact your delivery.

Please reference your country’s postal service policies as once the order has left us here in Australia, we are unable to make any changes during transit.

Please note customs may delay these lead times.

The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient’s country.

Additional charges for customs clearance must be fulfilled by the recipient.

Please note Play Studio Store accepts no responsibility for any Custom taxes or Fees.

Returns

Returns are not available for change of mind so please choose carefully.

In the unlikely event that a product is faulty, please contact us at info@playstudiostore.com.au